Vendor Contact, Return, and Shipping Information

Airgas distributes industrial, medical, and specialty gases, welding supplies, safety products and tools. This is the place to look when ordering your gas cylinders.

Contact Information:
Madison Office
mwe.madison@airgas.com
(608) 241-1440

Information for Order Details and Returns:
Email Airgas or call (608-241-1440) regarding all deliveries including liquid nitrogen, liquid gases, and special order gases.

Contact Shop@UW (608-497-4400) for questions related to outstanding orders, invoices and daily cylinder rental.

Gas Cylinder Rental Policy

Gas Cylinder Rent Transfers:
To transfer rent charges from one MD account to another, please use the Gas Cylinder Rent Transfer form.

Gas Cylinder Returns:
Airgas cylinders (empty):

• • Returned using the Gas Cylinder Pickup form.
  • No call to Airgas is required.

Full or partially full cylinders require special treatment:

• • No credit will be considered for partially full cylinders.
  • Call Airgas for guidance (608) 241-1440.

Special Orders:
To request a gas mixture please use our Airgas Special Order Form

Shipping Information:

• • $20 per order regardless of the number of cylinders purchased.
  • Orders for liquid cans (dewars) and high pressure cylinders are separate shipments therefor they need to be separate orders.
  • Next business day delivery excluding special orders and back orders.

Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

Using Quotes for Ordering on the Punch-out Vendor Web Site:
PDF Available

Anixter offers a full line of electrical and electronic products including specific manufacturers products standardized by the campus and under UW–Madison and Department of Administration contracts.

Contact Information:
Rick Schaub
(262) 951-7710
Rick.Schaub@anixter.com

Dan Jaworski
(262) 951-7756
Dan.Jaworski@anixter.com

Information for Order Details and Returns:
Contact Anixter Customer Service for return authorization and directions.

Shipping Information:
Standard shipping included in contracted price, no additional shipping options.

Contact Information:
Matt Ebert
ebert.m@apple.com
(608) 338-5866

Information for Order Details and Returns:
For all post order inquiries, please reach out to EducationSupport@apple.com or call 800-800-2775.

Bio-Rad’s Life Science Group develops, manufactures, and markets a wide range of laboratory instruments, apparatus, and consumables used for research in functional genomics, proteomics, and food safety.

Contact Information:
Jeanette Kivlin
jeanette_kivlin@bio-rad.com
(800) 876-3425 EX 1812
(510) 493-8079 (c)

Information for Order Details and Returns:
Limited return policy. Contact the vendor for return authorization and directions at Ask_customer_care@bio-rad.com.

Shipping Information:
Freight Charges for Consumable Orders:

• • $199.99 or less: $45 per order
  • $200 – $599.99: $22.50 per order
  • $600 or more: $0

Special Charges (in addition to freight charges):

• • Blue or dry ice: $20 per order
  • Haz Mat fee: $35 per order
  • Ice & Haz Mat: $35 per order

Using Quotes for Ordering on the Punch-out Vendor Web Site:
PDF Available

Contact Information:
Merrill Chance
National Account Manager
Merrill.Chance@buyonpurpose.com
(877) 557-7300 Ext. 210

Matu Cooklin
Operations Manager
Matu.Cooklin@buyonpurpose.com
(877) 557-7300 Ext. 207

Toll Free
(877) 557-7300

Information for Order Details and Returns:
If customer has an issue with a cartridge, please contact customerlove@buyonpurpose.com or call 877-557-7300 Ext 0.

Contact the vendor at 877-557-7300 Ext. 214 for return authorization and directions.

Shipping Information:
Standard shipping included in contracted price, no additional shipping options.

• • Buy on purpose delivery requirement is 48 hours after receipt of order; however, orders typically arrive within one day of order.

Crescent Electric offers a full line of electrical and electronic products including lighting and ballasts and specific Manufacturers products standardized by the campus and under UW–Madison and Department of Administration contracts.

Contact Information:
Matthew Derenne
Account Manager
Matthew.Derenne@cesco.com
1-800-397-3900
(608) 241-2882
(608) 513-1675 (c)

Information for Order Details and Returns:
Contact vendor Account Manager for return authorization.

Shipping Information:
Standard shipping included in contracted price, no additional shipping options.

Dell provides technology solutions, services and support. Purchasing Services has worked with Dell to identify laptop and desktop computer bundles as UW-Madison Preferred Products available for easy ordering on Dell’s main page. Look here for all of your computer needs, including: laptops, desktops, monitors, servers and storage.

Contact Information:
Michelle Fulk
Sales Account Manager
Michelle_Fulk@Dell.com
(512) 513-9061
(512) 283-2975 (f)

Cherie McKenney
Account Executive
cherie.mckenney@dell.com
(608) 215-0277 (c)

Information for Order Details and Returns:
Contact the Sales Account Manager for return authorization and directions.

Contact Shop@UW customer service at (608) 497-4400 for questions regarding the delivery area.

Shipping Information:
Standard shipping included in contracted price, no additional shipping options.

More Information About Purchasing From Dell And Ordering With A Quote:
Dell Departmental PC Purchasing Program

DOT Scientific is a federally registered Woman Owned Small Business (WOSB) who supplies customers with an expansive choice of premiere products, such as chemicals, equipment, instruments, apparel and consumables.

Contact Information:
Toni Kelley
Customer Service
toni@dotscientific.com
(800) 878-1785

Mayur Dave
Sales Representative
mdave@dotscientific.com
(847) 971-4574 (c)

Information for Order Details and Returns:
Contact the vendor’s customer service for return authorization and directions.

Shipping Information:

• • Hazmat fees may be applied to an order.
  • Standard shipping included in contracted price, no additional shipping options.

Eppendorf is a life science company that develops and sells instruments, consumables, and services for liquid handling, sample handling, and cell handling in laboratories worldwide.

Contact Information:
Nathan Voss
voss.n@eppendorf.com
(608) 387-2058

Information for Order Details and Returns:
Contact Eppendorf Representative for return authorization and directions.

Shipping Information:
Standard shipping included in contracted price, no additional shipping options.

• • “D” FOB Destination freight prepaid and allowed.

Using Quotes for Ordering on the Punch-out Vendor Web Site:
PDF Available

Information for Order Details and Returns:
Contact your local servicing branch by locating & setting your local Fastenal branch.

UW Madison Contract Manager:
UW Madison ONLY
Doug Hobson
WI037@stores.fastenal.com
(608) 222-3278

Comprehensive Campuses Contract Manager:
Laura Mayville
lmayvill@fastenal.com
(608) 222-2658 Ext. 7
(414) 731-8625

Shipping Information:

• • Standard shipping included in contracted price, no additional shipping options.
  • Delivery within 1-2 business days excluding special orders and back orders.

Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

Fisher Scientific provides analytical instruments, laboratory equipment, software, services, consumables and reagents.

Contact Information:
Lori Lange
u.wisconsin@thermofisher.com
(608) 497-4410

Nicole Huntley
nicole.huntley@thermofisher.com
(608) 213-0472 (c)

Information for Order Details and Returns:
Returns for packages delivered by MDS in the Madison area:

• • Contact the vendor for return authorization.
  • Submit the online request form.
  • Label your return (see online request form) and take the parcel(s) to your dock or delivery zone

Returns for all other delivery addresses:

• • Contact the vendor for return authorization and directions.

For questions regarding the delivery area:

• • Contact Shop@UW customer service at (608) 497-4400.

Shipping Information:

• • Standard shipping included in contracted price, no additional shipping options.
  • Next business day delivery excluding special orders and back orders.

Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

Using Quotes for Ordering on the Punch-out Vendor Web Site:
PDF Available

Shop Grainger Industrial Supply for a huge selection of MRO supplies, industrial equipment and tools.

Contact Information:
UW MDS Support Team
UW_MDS@Grainger.com
800-472-4643

Tom Prado
Thomas.Prado@Grainger.com
850-549-7975

Information for Order Details and Returns:
When requesting a return please contact the Grainger Support Team at the information above.

Shipping Information:
Standard shipping included in contracted price, no additional shipping options.

Integrated DNA Technologies provides short strands of DNA called oligo—short for oligonucleotides. DNA is “the blueprint for life” and encodes instructions for all of life’s processes. IDT also manufactures the oligo using chemical DNA synthesis machines designed and built in-house.

Contact Information:
Customer Care
custcare@idtdna.com
tpm-support@idtdna.com
(800) 328-2661; 7:30am CST–7:00pm CST

Information for Order Details and Returns:
IDT products are custom made and are unable to be returned.

Replacement products are provided when IDT Specifications are not met.

Please keep orders under 50 line items.

Shipping Information:
Shipping not included

• • S F.O.B. ORIGIN, FRIEGHT PREPAID AND ALLOWED
    • Free Delivery on orders over $75.00
    • Standard Shipping Charges: $11.25
    • Partial Shipping Fee: $9.20
    • Same day Shipping Fee: $20.00
    • Dry Ice: $45.00
    • Dry plates: $18.00

Unique Functions on Punch-out Vendor Web Site:
FAQ available

Kranz offers a full line of janitorial and cleaning products as well as floor care machines on  UW–Madison and Department of Administration contracts.

Contact Information:
Customer Service
orders@kranzinc.com
(888) 638-2201

Information for Order Details and Returns:
Contact Kranz Customer Service for return authorization and directions.

Shipping Information:
Standard shipping included in contracted price, no additional shipping options.

The MDS Warehouse in Verona maintains a core inventory of populate products so you can take advantage of bulk pricing and reduce lag times on orders.

Some examples of these items include:

• • Copier Paper
  • Toilet Paper
  • Custodial Supplies
  • Alkaline Batteries
  • Scientific Alcohol

Contact Information:
Shop@UW Customer Service
ShopUW@bussvc.wisc.edu
(608) 497-4400

Information for Order Details and Returns:
Contact Shop@UW Customer Service for order details.

Use the MDS Corestock return form found on our returns page to request a return.

MDS Corestock will be evaluated when the item(s) are returned to our warehouse. To ensure timely pick-up of your return, please do the following:

• • Create a photocopy of your packing slip for each package.
    • On each photocopy, write the Return Authorization number or Invoice number and “RETURN TO MDS.”
    • Tape one copy of the photocopy to the outside of each package.
  • Place the package(s) on your building’s loading dock or wherever MDS leaves your deliveries.

Contact Information:
Vince Contini
continiv@mscdirect.com
(614) 402-9155

Information for Order Details and Returns:
Contact MSC Customer Service for return authorization and directions.

Shipping Information:
Standard shipping included in contracted price, no additional shipping options.

Newark Electronics is a supplier of test and measurement equipment, supplies and maintenance equipment, and other technology products.

Contact Information:
Bennett Walldren
bwalldren@newark.com
(234) 400-3193

Information for Order Details and Returns:
Contact Newark Customer Service for returns or follow the instructions on the Newark Product Returns web page at http://www.newark.com/help-returning-a-product.

Shipping Information:
Standard shipping included in contracted price, no other shipping options.

Unique Functions on Punch-out Vendor Web Site:

• • FAQ available:
    • First-time User Detail Screen
    • BOM (Bill of Materials) Function

Using Quotes for Ordering on the Punch-out Vendor Web Site:
PDF Available

Promega offers products which are used by life scientists who are asking fundamental questions about biological processes as well as by scientists who are applying scientific knowledge to diagnose and treat diseases, discover new therapeutics, and use genetics and DNA testing for human identification. Promega’s products will generally cover the various fields of study including genomics, protein analysis and expression, cellular analysis, drug discovery and genetic identity.

Contact Information:
Laura A. Pérez-Brenner
laura.perez-brenner@promega.com
(608) 277-2619

Information for Order Details and Returns:
Limited return policy. Contact the Promega Representative for return authorization and directions.

Shipping Information:
Standard shipping included in contracted price, no additional shipping options.

QIAGEN is a provider of sample and assay technology for molecular diagnostics, applied testing and pharmaceutical research. QIAGEN has also developed complete instrument solutions to enable full automation of laboratory procedures, from the initial sample to the final result.

Contact Information:

Kemi McWilliams
Olukemi.McWilliams@qiagen.com
(608) 422-2272

Information for Order Details and Returns:
Contact the vendor at (800) 426-8157 for return authorization and directions.

Shipping Information:
Shipping not included

• • • Standard shipping is $28.00 per order.

Unique Functions on Punch-out Vendor Web Site:
FAQ available

Rainin will provide high quality pipettes – including the LTS, E4, and XLS lines, which are meticulously crafted for the most ergonomic experience. Rainin’s wide range of single, multi-channel and adjustable channel pipettes provide an ergonomic solution to every pipetting need.

Contact Information:
Kathy Lohmeier
kathy.lohmeier@rainin.com
(815) 275-5115

Information for Order Details and Returns:
Contact the vendor at (800) 472-4646 for return authorization and directions.

Shipping Information:
Standard shipping included in contracted price, no additional shipping options.

Santa Cruz Biotechnology provides a complete range of reagents for research applications. In addition to their substantial line of antbiodies, Santa Cruz also offers many support products, including whole cell lysates, tissue extracts, gene silencers, and buffers.

Contact Information:
Customer Service
customercare@scbt.com
1-800-457-3801
7:00 AM to 8:00 PM CST

Information for Order Details and Returns:
Contact the vendor Customer Service for return authorization and directions.

Shipping Information:
Shipping is not included. Standard Domestic Overnight shipping is:

• • Ambient: $24.50
  • Blue Ice: $32.50
  • Dry Ice: $39.50

Sigma-Aldrich produces and sells a broad range of biochemicals, organic and inorganic chemicals and related products.

Contact Information:
Seth Hanson
seth.hanson@milliporesigma.com
(608) 286-9167

Information for Order Details and Returns:
Contact the Sigma-Aldrich Representative for return authorization and directions.

For order status or inquiries, expedited shipping, and general customer service call:

• • Customer Support: (800) 325-3010
  • Sales Support: (800)-220-0195; research.team2@sial.com
  • Please have the order PO# (MDXXXXXPVX0000000000) ready.

For technical (website) support:

• • Phone: (800) 325-5832; FAX: (800) 240-4668
  • Web page: Sigma-Aldrich Technical Support

Shipping Information:

• • Standard shipping is:
    • If sub-total is >= $300, shipping is $3.00
    • Otherwise standard shipping is $23.00
  • Note: Other special handling charges may apply and will increase shipping fees:
    • DEA charges may apply for certain controlled substances.
    • Overnight Charge: $10.00
    • Dry/Wet Ice Charge: $10.00

Using Quotes for Ordering on the Punch-out Vendor Web Site:
PDF Available

Staples provides office supplies, printer ink, toner, specialty paper, technology and electronics. Purchasing Services has worked with Staples to identify pens, writing pads/easel pads, binders, and Post-It notes that are added to the Preferred List on the punch-out.

Contact Information:
Staples Customer Service
(877) 826-7755
support@staplesadvantage.com
Monday-Friday 7am-7pm CST

Blocked Items:
Send unblock requests to Shop@UW Customer Service at ShopUW@bussvc.wisc.edu. Be sure to include a link to the item you’re inquiring about. Unblocks take a minimum of 48 hours to apply.

Information for Order Details and Returns:
Use the “Online Returns” function on the punch-out or contact the vendor for return authorization.

Returns for packages delivered by MDS in the Madison area:

• • Submit the online request form.
  • Label your return (see online request form) and take the parcel(s) to your dock or delivery zone.

Returns for all other delivery addresses:

• • Use the “Online Returns” function on the punch-out or contact the vendor for return authorization (see image above).
  • Follow the vendor directions.

For questions regarding the delivery area:

• • Contact Shop@UW customer service at (608) 497-4400.
  • Review the “My Order Status” function on the punch-out.

Shipping Information:

• • Standard shipping included in contracted price, no additional shipping options.
  • Next business day delivery excluding special orders and back orders.

Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

Contact Information:
Bryan Horn
Customer Service Representative
Bryan.Horn@veritivcorp.com
(800) 261-2374 ext 4229

Unisource Worldwide, Inc.
2828 Trade Center Drive, #140
Carrollton, TX 75075

Information for Order Details and Returns:
Contact Unisource Customer Service for return authorization and directions.

Shipping Information:
Shipping included, no charge for freight. No additional shipping options.

VWR supplies customers with an expansive choice of premiere products, such as chemicals, equipment, instruments, apparel and consumables.

Contact Information:
VWR Customer Service
Madison_Support@VWR.com
(800) 832-7452

Ed Weir
Sales Representative
Ed_Weir@VWR.com
(262) 443-0393

Information for Order Details and Returns:
Returns for packages delivered by MDS in the Madison area:

• • Contact the vendor for return authorization.
  • Submit the online request form.
  • Label your return (see online request form) and take the parcel(s) to your dock or delivery zone.

Returns for all other delivery addresses:

• • Contact the vendor for return authorization and directions.

For questions regarding the delivery area:

• • Contact Shop@UW customer service at (608) 497-4400.

Shipping Information:

• • Standard shipping included in contracted price, no additional shipping options.
  • Next business day delivery excluding special orders and back orders.

Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

Using Quotes for Ordering on the Punch-out Vendor Web Site:
PDF Available