Shop@UW
UW-Madison Business Services eCommerce Marketplace

Vendor Contact, Return, and Shipping Information

Please include your MD and PVX numbers when contacting Shop@UW Vendors

  • Airgas

    Airgas distributes industrial, medical, and specialty gases, welding supplies, safety products and tools. This is the place to look when ordering your gas cylinders.

    Contact Information:
    Madison Office
    mwe.madison@airgas.com
    (608) 241-1440

    Information for Order Details and Returns:
    Contact Airgas (608-241-1440) directly regarding all deliveries including liquid nitrogen, liquid gases, and special order gases.

    Contact Shop@UW (608-497-4400) for questions related to outstanding orders, invoices and daily cylinder rental.

    Gas Cylinder Rental Policy

    Gas Cylinder Returns:
    Airgas cylinders (empty):

    Full or partially full cylinders require special treatment:

    • No credit will be considered for partially full cylinders.
    • Call Airgas for guidance (608) 241-1440.

    Special Orders:

    To request a gas mixture please use our Airgas Special Order Form

    Shipping Information:
    $20 per order regardless of the number of cylinders purchased.

    Orders for liquid cans (dewars) and high pressure cylinders are separate shipments therefor they need to be separate orders.

    Delivery — Next business day excluding special orders and back orders.

    Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

    Using Quotes for Ordering on the Punch-out Vendor Web Site:
    PDF Available

  • Anixter

    Anixter offers a full line of electrical and electronic products including specific manufacturers products standardized by the campus and under UW–Madison and Department of Administration contracts.

    Contact Information:
    Rick Schaub
    (262) 951-7710
    Rick.Schaub@anixter.com

    Dan Jaworski
    (262) 951-7756
    Dan.Jaworski@anixter.com

    Information for Order Details and Returns:
    Contact John Kleban for return authorization and directions.

    Shipping Information:
    Standard shipping included in contracted price, no additional shipping options.

  • Bio-Rad

    Bio-Rad’s Life Science Group develops, manufactures, and markets a wide range of laboratory instruments, apparatus, and consumables used for research in functional genomics, proteomics, and food safety.

    Contact Information:
    Jeanette Kivlin
    jeanette_kivlin@bio-rad.com
    (800) 876-3425 EX 1812
    (510) 493-8079 (c)

    Information for Order Details and Returns:
    Limited return policy. Contact the vendor for return authorization and directions at Ask-Customer_Care@bio-rad.com.

    Shipping Information:
    Freight Charges for Consumable Orders:

    • $199.99 or less: $45 per order
    • $200 – $599.99: $22.50 per order
    • $600 or more: $0

    Special Charges (in addition to freight charges):

    • Blue or dry ice: $20 per order
    • Haz Mat fee: $35 per order
    • Ice & Haz Mat: $35 per order

    Using Quotes for Ordering on the Punch-out Vendor Web Site:
    PDF Available

  • Buy on Purpose

    Buy on Purpose

    Contact Information:

    Information for Order Details and Returns:
    If customer has an issue with a cartridge, please contact customerlove@buyonpurpose.comor call 877-557-7300 Ext 0.

    Contact the vendor at 877-557-7300 Ext. 214 for return authorization and directions.

    Shipping Information:
    Standard shipping included in contracted price, no additional shipping options.

    • Buy on purpose delivery requirement is 48 hours after receipt of order; however, orders typically arrive within one day of order.
  • Crescent Electric Supply Company

    Crescent Electric offers a full line of electrical and electronic products including lighting and ballasts and specific Manufacturers products standardized by the campus and under UW–Madison and Department of Administration contracts.

    Contact Information:
    Matthew Derenne
    Account Manager
    Matthew.Derenne@cesco.com
    1-800-397-3900
    (608) 241-2882
    (608) 513-1675 (c)

    Information for Order Details and Returns:
    Contact vendor Account Manager for return authorization.

    Shipping Information:
    Standard shipping included in contracted price, no additional shipping options.

  • Dell

    Dell provides technology solutions, services and support. Purchasing Services has worked with Dell to identify laptop and desktop computer bundles as UW-Madison Preferred Products available for easy ordering on Dell’s main page. Look here for all of your computer needs, including: laptops, desktops, monitors, servers and storage.

    Contact Information:
    Michelle Fulk
    Sales Account Manager
    Michelle_Fulk@Dell.com
    (512) 513-9061
    (512) 283-2975 (f)

    Cherie McKenney
    Account Executive
    cherie.mckenney@dell.com
    (608) 215-0277 (c)

    Information for Order Details and Returns:
    Contact the Account Executive for return authorization and directions.

    Contact Shop@UW customer service at (608) 497-4400 for questions regarding the delivery area.

    Shipping Information:
    Standard shipping included in contracted price, no additional shipping options.

    Using Quotes for Ordering on the Punch-out Vendor Web Site:

  • Dot Scientific, Inc.

    DOT Scientific is a federally registered Woman Owned Small Business (WOSB) who supplies customers with an expansive choice of premiere products, such as chemicals, equipment, instruments, apparel and consumables.

    Contact Information:

    Information for Order Details and Returns:
    Contact the vendor’s customer service for return authorization and directions.

    Shipping Information:

    • Hazmat fees may be applied to an order.
    • Standard shipping included in contracted price, no additional shipping options.
  • Eppendorf

    Eppendorf is a life science company that develops and sells instruments, consumables, and services for liquid handling, sample handling, and cell handling in laboratories worldwide.

    Contact Information:
    Nathan Voss
    voss.n@eppendorf.com
    (608) 387-2058

    Information for Order Details and Returns:
    Contact Nathan Voss for return authorization and directions.

    Shipping Information:
    Standard shipping included in contracted price, no additional shipping options.

    • “D” FOB Destination freight prepaid and allowed.

    Using Quotes for Ordering on the Punch-out Vendor Web Site:

    PDF Available

  • Fastenal

    Information for Order Details and Returns:
    Contact your servicing branch by locating & setting your local Fastenal branch.

     

    Contract Manager:
    Laura Mayville
    lmayvill@fastenal.com
    (608) 222-2658 Ext. 7
    (414) 731-8625

    Shipping Information:
    Standard shipping included in contracted price, no additional shipping options.

    Delivery — One (1) to two (2) business days excluding special orders and back orders.

    Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

  • Fisher Scientific


    Fisher Scientific provides analytical instruments, laboratory equipment, software, services, consumables and reagents.

    Contact Information:

    Information for Order Details and Returns:

    • Returns for packages delivered by MDS in the Madison area:
    • Returns for all other delivery addresses:
      • Contact the vendor for return authorization and directions.
    • For questions regarding the delivery area:
      • Contact Shop@UW customer service at (608) 497-4400.

    Shipping Information:
    Standard shipping included in contracted price, no additional shipping options.

    Delivery — Next business day excluding special orders and back orders.

    Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

    Using Quotes for Ordering on the Punch-out Vendor Web Site:

  • Grainger


    Shop Grainger Industrial Supply for a huge selection of MRO supplies, industrial equipment and tools.

    Contact Information:

    Information for Order Details and Returns:
    Contact the vendor Customer Service for return authorization and directions.

    Shipping Information:
    Standard shipping included in contracted price, no additional shipping options.

  • Integrated DNA Technologies


    Integrated DNA Technologies provides short strands of DNA called oligo—short for oligonucleotides. DNA is “the blueprint for life” and encodes instructions for all of life’s processes. IDT also manufactures the oligo using chemical DNA synthesis machines designed and built in-house.

    Contact Information:
    Customer Care
    custcare@idtdna.com
    tpm-support@idtdna.com
    (800) 328-2661; 7:30am CST–7:00pm CST

    Information for Order Details and Returns:
    IDT products are custom made and are unable to be returned.

    Replacement products are provided when IDT Specifications are not met.

    Please keep orders under 50 line items.

    Shipping Information:

    Shipping not included:

    • S F.O.B. ORIGIN, FRIEGHT PREPAID AND ALLOWED
      • Free Delivery on orders over $75.00
      • Standard Shipping Charges: $11.25
      • Partial Shipping Fee: $9.20
      • Same day Shipping Fee: $20.00
      • Dry Ice: $45.00
      • Dry plates: $18.00

    Unique Functions on Punch-out Vendor Web Site:
    FAQ available:

    • Fill-in Required Fields at Checkout
  • Kranz


    Kranz offers a full line of janitorial and cleaning products as well as floor care machines on  UW–Madison and Department of Administration contracts.

    Contact Information:
    Customer Service
    orders@kranzinc.com
    (888) 638-2201

    Information for Order Details and Returns:
    Contact the vendor Customer Service for return authorization and directions.

    Shipping Information:
    Standard shipping included in contracted price, no additional shipping options.

  • MSC Industrial Supply Co.


    **MSC Industrial is not included in the State’s new MRO contract and therefore will be removed from Shop@UW on Monday February 18th. All purchases made by this date, including back ordered items, will be honored**

    Contact Information:
    Vince Contini
    continiv@mscdirect.com
    (614) 785- 9198
    (614) 402-9155

    Information for Order Details and Returns:

    • Call MSC Ecomm Customer Service at (800) 753-7970 with questions about order status.
    • Contact Vince Contini for return authorization and directions.

     

  • Newark


    Newark Electronics is a supplier of test and measurement equipment, supplies and maintenance equipment, and other technology products.

    Contact Information:
    Bennett Walldren
    bwalldren@newark.com
    (234) 400-3193

    Information for Order Details and Returns:
    Contact Bennett Walldren for returns or follow the instructions on the Newark Product Returns web page at http://www.newark.com/help-returning-a-product.

    Shipping Information:
    Standard shipping included in contracted price, no other shipping options.

    Unique Functions on Punch-out Vendor Web Site:

    • FAQ available:
      • First-time User Detail Screen
      • BOM (Bill of Materials) Function

    Using Quotes for Ordering on the Punch-out Vendor Web Site:

  • Promega Corporation


    Promega offers products which are used by life scientists who are asking fundamental questions about biological processes as well as by scientists who are applying scientific knowledge to diagnose and treat diseases, discover new therapeutics, and use genetics and DNA testing for human identification. Promega’s products will generally cover the various fields of study including genomics, protein analysis and expression, cellular analysis, drug discovery and genetic identity.

    Contact Information:
    Laura A. Pérez-Brenner
    laura.perez-brenner@promega.com
    (608) 277-2619

    Information for Order Details and Returns:
    Limited return policy. Contact the vendor for return authorization and directions at (608) 274-4330.

    Shipping Information:
    Standard shipping included in contracted price, no additional shipping options.

  • Qiagen


    QIAGEN is a provider of sample and assay technology for molecular diagnostics, applied testing and pharmaceutical research. QIAGEN has also developed complete instrument solutions to enable full automation of laboratory procedures, from the initial sample to the final result.

    Contact Information:
    Josh Klebba
    josh.klebba@qiagen.com
    (414) 217-7396

    Information for Order Details and Returns:
    Contact the vendor at (800) 426-8157 for return authorization and directions.

    Shipping Information:

    • Shipping not included
      • Standard shipping is $28.00 per order.

    Unique Functions on Punch-out Vendor Web Site:
    FAQ available:

    • Checking Product Availability
  • Rainin


    Rainin will provide high quality pipettes – including the LTS, E4, and XLS lines, which are meticulously crafted for the most ergonomic experience. Rainin’s wide range of single, multi-channel and adjustable channel pipettes provide an ergonomic solution to every pipetting need.

    Contact Information:
    Kathy Lohmeier
    kathy.lohmeier@rainin.com
    (815) 275-5115

    Information for Order Details and Returns:
    Contact the vendor at (800) 472-4646 for return authorization and directions.

    Shipping Information:
    Standard shipping included in contracted price, no additional shipping options.

  • Roche Diagnostics


    Roche provides instruments and premium reagents for real-time PCR, nucleic acid purification, and target enrichment for next-generation sequencing.

    Contact Information:

    Information for Order Details and Returns:
    Contact the vendor for return authorization and directions.

    Shipping Information:

    • Life Science
      • Shipping not included:
        • “D” F.O.B. DESTINATION — orders › $150.00
        • “E” F.O.B. DESTINATION FREIGHT PREPAPID AND ADDED — handling charge of $34.00 for orders ‹$150.00
    • Molecular Diagnostics
      • Shipping included.
    • Tissue Diagnostics
      • Shipping not included: amount depends on products shipped.
  • Santa Cruz Biotechnology


    Santa Cruz Biotechnology provides a complete range of reagents for research applications. In addition to their substantial line of antbiodies, Santa Cruz also offers many support products, including whole cell lysates, tissue extracts, gene silencers, and buffers.

    Contact Information:

    Information for Order Details and Returns:

    • Contact the vendor Customer Service for return authorization and directions.

    Shipping Information:
    Shipping is not included. Standard Domestic Overnight shipping is:

    • Ambient: $24.50
    • Blue Ice: $32.50
    • Dry Ice: $39.50
  • Sigma-Aldrich


    Sigma-Aldrich produces and sells a broad range of biochemicals, organic and inorganic chemicals and related products.

    Contact Information:
    Kyle Pape
    Kyle.pape@sial.com
    (414) 519-7508

    Information for Order Details and Returns:
    Contact Kyle Pape for return authorization and directions.

    For order status or inquiries, expedited shipping, and general customer service call:

    • Customer Support: (800) 325-3010
    • Sales Support: (800)-220-0195; research.team2@sial.com
    • Please have the order PO# (MDXXXXXPVX0000000000) ready.

    For technical (website) support:

    Shipping Information:

    • Standard shipping is:
      • If sub-total is >= $300, shipping is $3.00
      • Otherwise standard shipping is $23.00
    • Note: Other special handling charges may apply and will increase shipping fees:
      • DEA charges may apply for certain controlled substances.
      • Overnight Charge: $10.00
      • Dry/Wet Ice Charge: $10.00

    Using Quotes for Ordering on the Punch-out Vendor Web Site:

  • Staples


    Staples provides office supplies, printer ink, toner, specialty paper, technology and electronics. Purchasing Services has worked with Staples to identify pens, writing pads/easel pads, binders, and Post-It notes that are added to the Preferred List on the punch-out.

    Contact Information:
    Charlene Pleiss
    Account Manager
    Charlene.Pleiss@Staples.com
    (608) 497-4409

    Information for Order Details and Returns:

    • Shop@UW Centralized Customer Service
      • For returns and expected ship dates:
        • Use the “My Order Status” and “Online Returns” functions found on the punch-out.
        • Phone: (877) 294-5499
        • FAX: (888) 333-6491
        • E-mail: Support@StaplesAdvantage.com
    • Returns for packages delivered by MDS in the Madison area:
      • Use the “Online Returns” function on the punch-out or contact the vendor for return authorization.
        Return Items link on Staples punch-out
      • Submit the online request form.
      • Label your return (see online request form) and take the parcel(s) to your dock or delivery zone.
    • Returns for all other delivery addresses:
      • Use the “Online Returns” function on the punch-out or contact the vendor for return authorization (see image above).
      • Follow the vendor directions.
    • For questions regarding the delivery area:
      • Contact Shop@UW customer service at (608) 497-4400.
      • Review the “My Order Status” function on the punch-out.

    Shipping Information:
    Standard shipping included in contracted price, no additional shipping options.

    Delivery — Next business day excluding special orders and back orders.

    Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

  • Unisource

    Contact Information:

    • Stan Greenwell
      Senior Customer Service Respresentative
      STANLEY.Greenwell@unisourceworldwide.com
      (800) 261-9584
      (888) 243-4665 (f)
    • Unisource Worldwide, Inc.
      2828 Trade Center Drive, #140
      Carrollton, TX 75075

    Information for Order Details and Returns:
    Contact Stan Greenwell for return authorization and directions.

    Shipping Information:
    Shipping included, no charge for freight. No additional shipping options.

  • VWR


    VWR supplies customers with an expansive choice of premiere products, such as chemicals, equipment, instruments, apparel and consumables.

    Contact Information:

    Information for Order Details and Returns:

    • Returns for packages delivered by MDS in the Madison area:
    • Returns for all other delivery addresses:
      • Contact the vendor for return authorization and directions.
    • For questions regarding the delivery area:
      • Contact Shop@UW customer service at (608) 497-4400.

    Shipping Information:
    Standard shipping included in contracted price, no additional shipping options.

    Delivery — Next business day excluding special orders and back orders.

    Note: All delivery times are estimates based on delivery to the Madison area and on orders being placed before 3:00 PM CST.

    Using Quotes for Ordering on the Punch-out Vendor Web Site:

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